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| How can I find
and reserve a hotel? |
86hotels.com provides you with more than 500 hotels that spread
every corner of China. It is just simple clicks when you visit our
webpage to search for a hotel you want. You may enter the city, the
check-in and check-out dates you intend to stay if you are not sure
which hotel can meet your needs. By entering the star rating, the
location or the price, you can find a suitable hotel faster. Or you
may enter the brand or the name of the hotel if you aleady have had
a tended one in mind.
A Hotels Booking Form is supposed to be submitted in case that you
have chosen a hotel. Find the form by clicking Reserve, enter as much
information as possible that is required on the form, check it, confirm
it and submit it. Your enquiry will be replied within 24 hours.
86hotels.com offers two reservation manners,Prepayment
and Pay at hotel reception. The former refers to
the price applied when you pay us for the hotel cost before you check
in the hotel. The latter refers to the price applied when you pay
the hotel for the cost the moment that you check out at the reception
desk.
The latter manner is not applied to all the hotels on the webpage.
Between the two manners, Prepayment
is recommended if you are not in an emergent need of making a last-minute
or rush reservation, for you can enjoy a much lower price.
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| Can I make a
reservation directly through the hotel? |
Hotels in China accept reservations on the phone or by e-mail. We
like to suggest you make the reservation through us, because
a. you can enjoy a much lower price which you can
never find in the hotel rack rates ;
b. you can easily reserve hotels in more than one city;
c. we provide 24-hour service; |
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| How do I make
a reservation for someone else? |
| The reservation can be made for the party that either includes you
or not. If it is for the party which you are not in, please do enter
your name,e-mail and phone number in the item Others on the Hotels
Booking Form. This is the only difference |
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| What is the essential
information that I need to reserve more than one room? |
| One guest’s name, at least, is required for reserving one
room. In the event that two or more rooms are to be reserved, corresponding
number of names are necessary. |
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| What is the most
suitable time to reseve a hotel? |
| Hotels are able to be reserved from 6 months in advance to a few
hours before your possible check-in time. Feel free to contact us
when you need to make reservations, but we highly recommend you to
do it one month earlier if you are going to reserve the hotel during
the Spring Festival, the Labours’ Day holiday, the National
Day holiday or the Guangzhou Trade fairs (April 14-30; October 14-31) |
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| Can I specify
the room I like (preferred floor, smoking or non-smoking, ect.) |
| Certainly you can! The Hotels Booking Form lists room types, possible
arrival time, smoking or non-smoking for you to choose. Further special
requests are also welcome as long as you fill them out in item Special
Requests at the bottom of the form. Though we are not able
to guarantee that your demands are always met, but we promise that
we will do our best to help you with them. |
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| What if rooms
of the hotel that I chose are not available? |
| We will reserve the hotel according to your enquiry as soon as we
receive the form you submitted. The reservation status will reach
you within 24 hours through the way you prefer. If rooms of the hotel
that you chose are not available, we will provide you with several
similar options and exert our every effort to help you till a satisfactory
one is found. |
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| I don’t
want to make a reservation online. What can I do? |
The internet may not always be accessed due to many causes. You
can also contact us, besides the Internet, by fax or telephone.
Fax: +86-773-280-5303 or +86-773-2827424
Tel: +86-733-2889066 or +86-773-2889718 |
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| Can I reserve
a hotel that is not covered by your webpage? |
| The answer is Definitely Yes. When the hotel you want is unable
to be found on our web or hotels we provide can’t meet your
needs, please write to reservation@86hotels.com.com
and let us know your wishes. |
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| How do I make
the reservations of more than one hotel? |
One Hotels Booking Form serves the reservation of only one hotel.
In the event that you want to make a succession of reservations, please
follow the procedures below:
- Find the Hotels Booking Form, finish filling it out, including the
hotel and your personal information, and click Booking at the bottom
of the form;
Check the completed form and click Confirm
and Continue for Another Booking
to return to the homepage to search for the next hotel;
- Find it and click Reserve to enter a new Hotels Booking Form with
your personal information already completed;
- Fill out the hotel information only and click Booking to finish
the second form.
The above procedures can be repeated twice. With the personal information
maintained on the form, it becomes simple, convenient and time-saving
to successively reserve hotels.
One Hotels Booking Form that you submit is regarded as one reservation.
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| When will
my reservation be confirmed? |
| Your enquiry is dealt with as soon as we receive it. Once the hotel
confirms with us the reservation, we will inform you the confirmation.
It takes 6-24 hours. |
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| How do I know
if my hotel reservation is confirmed? |
| The confirmation of the reservation will reach you through the way
that you chose on the Hotels Booking Form. For emergent enquiries,
we contact you on the phone. After receiving the confiramtion, you
can make a phone call to the hotel to check the reservation by using
your name/names. |
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| Do I need to
confirm my reservation with the hotel directly? |
One of the advantages of reserving hotels through us is to save
your time and trouble but make your wishes come true. We guarantee
that our confirmation that reaches you by e-mail, fax or on the phone
is valid. You don’t need to confirm the reservation yourself
with the hotel. Of course, you can call the hotel reception desk to
check it by using your name/names.
Some hotels request that we wait to submit guest names until 7 days
prior to check in. In such a case, your hotel room is reserved, but
your name is not yet on file with the hotel. |
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| What is the
difference between the two discount prices, the price of prepayment
and the one of paying at the hotel reception desk? |
86hotels.com offers two reservation manners which respectively
correspond to two discount prices, the price for prepayment and the
price for paying at hotel reception when you checking out. (See Question
1, Reservation)
The latter price is not applied to all the hotels on the webpage.Because
most of the hotels that sign up with us accept the prepayment.Choose
either of them that you like and is convenient for you if they all
provided on the webpage,.Between the two manners,prepayment is recommended
if you are not in an emergent need of making a last-minute or rush
reservation, for you can enjoy a much lower price.
In case that the price for paying at hotel reception when you checking
out is not provided on the webpage and that it is inconvenient for
you to prepay due to the failure in access to the bank or fax machine,
we can still reserve the hotel for you in the manner of paying at
hotel reception when you checking out, but the price will be higher. |
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| How do I pay
for the hotel cost? |
We accept the prepayment :
a. by credit card (Visa or Master cards) -- preferred way of payment,
fast and safe;
b. by wire transfer - some people do not like to use credit card;
c. by cash - when necessary.
If you choose to pay the hotel when you check out at the reception
desk, you can pay in any way that the hotel accepts. |
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| Are taxes and
breakfast included in the price? |
All the taxes, such as the government tax, the city construction
fee and service charges, are included in the price listed in the column
Prepayment for most of hotels in China EXCEPT
the construction fee of Beijing (0.7$ per night per person)
which should be paid in cash at the reception desk.
In the price table, the column Breakfast included
will show you whether the room rate includes breakfast. for example:
a."--" : Means the listed price does not include any breakfast;
b."YES(At most BB)": Means the listed price includes at
most two persons’ American breakfast or Western-Chinese buffet
breakfast;
c."0ne Chinese breakfast": Means the listed price includes
only one person’s Chinese breakfast.
The Extra
Beds Rate does not include any taxed either breakfast.
For additional breakfast that is not covered by the listed price,
we like to suggest that you directly book with and pay the hotel.
If so, you may get the same price as we offer. Furthermore, you may
have more choices of the breakfast styles. |
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| When will I
be charged or, in other words, when shall I pay you? |
The time of payment only matters when you choose the Prepayment.
(See Question 1, Reservation)
People who reserve and get confirmed 30 days prior to the check-in
date don’t need to pay any cost until 25 day ahead of the check-in
date.
People who reserve and get confirmed within 30 days prior to the check-in
date need to pay the full cost to firmly keep the reservation.
- Prepay with credit cards: The card information is supposed to be
provided by you within three working days as of the date when the
confirmation reaches you or is sent by e-mail or fax. The cost is
charged to your card after we receive your card details within 30
days prior to the check-in date ;
- Prepay by wire transfer: The transfer receipt or stub is supposed
to be faxed to us within three working days as of the date when you
receive the confirmation.
- Prepay in cash: Cashes are supposed to be handed in person to the
CITS Guilin office within three working days as of the date when you
receive the confirmation.
Should the above requests not be fulfilled and should any notices
or words not be heard from you, your reservation is to be cancelled
automatically.
When you choose the Payment :Pay at hotel receptiont (See Question
1, Reservation), we are not to charge you any cost, but we need you
credit card information like credit care number, expiry date, card
holder as a guarantee. |
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| Why the actual payment that has
been taken away from my credit card differs slightly from the original
quotation in US$ |
| For the convenience of our clients, CITS,Guilin quotes in US$ in
stead of in RMB. Due to the different exchange rates from each other
countries or even from different banks, you may find that the actual
payment that has been taken away from your credit card differs slightly
from the original quotation in US$. Based on our experience, the difference
may range from 1% to 3% higher or lower than the original quotes in
US$. CITS,Guilin never charges anything more than what they have quoted
to clients. Clients who make payment by wire transfer or company
check will pay exactly amount of what CITS,Guilin has quoted in
US$.
To know more about it, please click here
for an example and illustrations. |
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| What is the
cancellation policy? |
1. What is the cancellation policy?
We very much regret that you are to cancel your hotel reservation.
We understand you have the fair reasons behind your decision. Your
refund, minus the cancellation fee, will be refundde to your account
within a month as of the date we receive your written cancellation
request.
The cancellation fee can be calculated as follows:
If
prepay:
no less than 15days before the check-in date: no penalty;
within 14 to 7 days before the check-in date: 15.00$
within 7 to 3 days before the check-in date: 70% of the full payment;
within 2 to 0 days before the check-in date: 100% of the full payment.
If paying at hotel reception when checking out:
no less than 3 days before the check-in date: no penalty;
within 2 to 0 days before the check-in date: 100% of the full price.
At all events, your cancellation fee will be less than or equal
to your full payment. No-show guests will be charged 100% of the
full payment.
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| What is the
alteration policy? |
After you receive the confirmation and you want to make changes
to another hotel, the alteration fee can be calculated as follows:
If prepay:
no less than 15 days before the check-in date: no charges;
within 14 to 8 days before the check-in date: 8.00$;
within 7 to 3 days before the check-in date: 30% of the full payment;
within 2 to 0 days before the check-in date: 100% of the full payment.
If paying at hotel reception when checking out:
no less than 3 days before the check-in date: no charges;
within 2 to 0 days before the check-in date: 100% of the full price.
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| How do I cancel
or alter my confirmed reservation? |
When you want to cancel or alter the reservation, written requests
by e-mail or fax are asked for. In case that you are not able to access
the Internet or the fax machine in time, you can do the cancellation
or the alteration on the phone and send us the written requests within
the next three working days.
Fax: +86-773-280-5303 or +86-773-2827424
Tel: +86-733-283-7988 or +86-773-2861806
E-mail: reservation@86hotels.com.com |
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| Are there any
special price policies catering to children? |
According to the international guild regulations of hotel business,
people younger than 18 years old are defined as children. Price policies
to them are:
No charge for children under 12 years who share the same room with
parents without extra bed;
Children with extra bed: the cost of the extra bed listed on the web
is charged & breakfast is charged additionally upon requirement;
Children occupying a bed: the price is the same as the adult’s. |
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| Are my credit
card details and my personal information safe after I give them to
you? |
| At 86hotels.com it is our mission to provide you with a worry-free
reservation in China. To make reservations we must collect some personal
information from. The information that you submit to us by completing
a web-form, by mail, telephone, fax, e-mail or any other means, is
only used to arrange your hotel reservation in China. To ensure the
security and confidentiality of your personal data, it is never sold,
rented, shared or passed on to any un-authorized third-party. |
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| How do I get
to the hotel? |
| For every hotel on the 86hotels.com, we offer the hotel address
and phone number in details. Besides the above two, an e-map is also
provided for you to locate the hotel quickly with the help of some
symbolic buildings nearby. |
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| What is the
check-in and check-out time? |
| You are supposed to check in after 2pm and check out before 12 at
noon. If you need to make an earlier check-in or later check-out,
please let us know as early as possible. Usually the hotel will charge
the extra cost, but we will try to help you get the service free of
charge. |
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| What is the
earliest and the latest arrival time? |
| The earliest and the latest arrival time is the approximate time
when you plan to check in the hotel. This time can be decided by you
according to your travel plan but it is very essential and important.
The reservation made in manner of Pay at hotel reception will be automatically
canceled if you do not show up before 6pm and three is not any notification
indicating when you will arrive. Therefore, it is important for you
to offer your arrival flight/bus information and your credit card
information as a guarantee. |
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| Who operates
the 86hotels.com? |
| 86hotels.com is the online hotel reservation platform of the
China Highlights Travel, the professional travel service by CITS Guilin
started in early 1998. It is one of the earliest China's hotel reservation
web sites. With long-term cooperations and profoundly friendly relationship
with hotels of all over China, it provides fast and satisfactory service
and has proved to be one of the best. |
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